02-27-2013 10:45 PM
I'm guessing they care. I have it on good authority that this has been escalated high up at BlackBerry. However, you should still contact your carrier and get the issue escalated. The more reports the faster something will be done.
Especially if you are not on a 2003 Exchange server using active sync, as this is where they have found the issue. If you are having it over POP or IMAP, definitely call your carrier and ask to be escalated.. They need to be aware it is happening elsewhere as well, and they will need log files to sort it out..
02-28-2013 02:35 AM
02-28-2013 02:42 AM
02-28-2013 06:04 AM
02-28-2013 09:13 AM
02-28-2013 10:13 AM
i AGREE . There is something wrong.. But not with each device.. 3 work as expected. The other 1 (maybe 2) don't.
Running a report on the w3c logs for iis shows that two of the z10s record 5843 and 1796 hits in a 14 hour period., They sync 3051 and 1479 time. And have a pink of 2781 and 313.
the three z10s without the issue show 370 to 200 hits. 175 to 116 for ping and 120 to 187 for sync.
the z10 that is draining quickly receives at MOST 60 emails in a day... Where the z10s without issue are recieving over 100 emails (auto generated from systems such as inventory etc)
02-28-2013 10:16 AM
Exchange 2003 and active sync and z10 is a known problem. The problem isn't z10 but the old active sync with exchange 2003. Went through painful tests with both ms and bb. Fortunately we migrated to exchange 2013 with bes10. And it works perfectly. All of our problems with syncing. Notes/tasks/calendars and the hard delete problem went away instantly. So long story short here you have to complain to ms. Ms position is they are to releasing any fixes as exchange 2003 isn't supported any longer for updates etc There are some hot fixes for exchange 2003 which makes it better but it is still bad....... Short answer update your exchange. You will be very pleased with the results
Thats a bit of a fail isn't it?
A new exchange server is coming once the SAN is purchased (40k$). But regardless, the price to upgrade to exchange 2010 is 18000 including Cals. A physical server cost 15000$.
Thats alot of money to upgrade to fix active sync issues that none of the other phones or tablets are having(we have 12 playbooks activated)
02-28-2013 10:31 AM - edited 02-28-2013 11:05 AM
Obviously it is a BB10 problem. And I am sure they can fix it. With all the good stuff they have done so far I have no doubt.
Logically it is a BB10 issue for several reasons:
So if the issue is not there on wifi only, when data is turned off, it should be easy to track down.
If this is not possible (which I doubt) then at least fake it.
Identify when an account is set up with Exchange 2003 and in the code call the routine that takes care of the ‘Push’ OFF scenario with a 5 or 10 or 30 second interval.
02-28-2013 10:55 AM - edited 02-28-2013 11:11 AM
Since our devices are activated on BES 10, the users can NOT set the sync to manual.. I would have to create a new email profile and push it to the affected users, which is easy enough, but then why would they want a phone with further delayed emails?
They might as well go back to their old phones.