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BlackBerry® Z10

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New Contributor
Posts: 7
Registered: ‎02-05-2013
My Device: BBz10
My Carrier: Fido

Z10 Forgets my Email Password...

Hello.  I've had to re-enter my email account (icloud) password about 4 or 5 times now.

Is there any reason why this is happening?  Anyway to prevent this.  It's a little annoying.

Also, Story Maker crashed on me 4 times yesterday.  A couple times while I was doing a demo for a friend.

Some of these bugs are making me re-think switching back to my iphone.

 

Any advice would be appreciated.

Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 Forgets my Email Password...

From your Settings > Accounts, delete the email and re-add it.... has worked for others.



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Contributor
Posts: 27
Registered: ‎02-08-2013
My Device: Z10
My Carrier: Orange

Re: Z10 Forgets my Email Password...

I am on phone to support right now trying to get BB to accept this issue.

Contributor
Posts: 27
Registered: ‎02-08-2013
My Device: Z10
My Carrier: Orange

Re: Z10 Forgets my Email Password...

No it does not work. The problem presents itself again after a while.

 

Added accounts 4+times now.

 

I have also had to enter the password 5 times today.

 

This is not acceptable for a phone in 2013 which main selling point it the email management.

Contributor
Posts: 27
Registered: ‎02-08-2013
My Device: Z10
My Carrier: Orange

Re: Z10 Forgets my Email Password...

I have now spoken to both Blackberry and Orange.

 

Blackberry basically refused to discuss a software issue with their phone and then tried to demand $50 for me to speak to an engineer.

 

Orange say many other Z10 customers are having the same issues, Blackberry seems to know about the problem but BlackBerry has not told them about any fix expect that it is an OS issue and would need to be fixed in an OS update.

 

This is really a bit of a clown show. Im starting to worry about moving over to BlaclBerry as so far the experience, with both the phone and customer services has been well below acceptable standards.

New Contributor
Posts: 4
Registered: ‎02-11-2013
My Device: z10
My Carrier: O2

Re: Z10 Forgets my Email Password...

thought it was me, I'm glad to see many of us are having th same problem.  It is very annoying. Here's to a quick solution to that and outlook calender sync.


erik2727 wrote:

Hello.  I've had to re-enter my email account (icloud) password about 4 or 5 times now.

Is there any reason why this is happening?  Anyway to prevent this.  It's a little annoying.

Also, Story Maker crashed on me 4 times yesterday.  A couple times while I was doing a demo for a friend.

Some of these bugs are making me re-think switching back to my iphone.

 

Any advice would be appreciated.


 

Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 Forgets my Email Password...


Woodstock wrote:

 Here's to a quick solution to that and outlook calender sync.


Where is?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 Forgets my Email Password...


shadowmatt wrote:

 

Blackberry basically refused to discuss a software issue with their phone and then tried to demand $50 for me to speak to an engineer.


Orange must "escalate" the issue up to BlackBerry techincal support in order to alleviate the $50 per incident support fee.

 

If Orange won't do that, then they are not doing their job as your mobile provider. You have a contract with them for technical support. You need to demand the escalation.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎02-11-2013
My Device: z10
My Carrier: O2

Re: Z10 Forgets my Email Password...

i have done that so many times I have lost count

New Contributor
Posts: 4
Registered: ‎02-11-2013
My Device: z10
My Carrier: O2

Re: Z10 Forgets my Email Password...

i'm hopeing for one, I haven't found one