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BlackBerry® Z10

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New Contributor
Posts: 5
Registered: ‎05-16-2013
My Device: Z10
My Carrier: att

Re: Z10 Forgets my Email Password...

[ Edited ]

I acutally never had this issue with 10.0. 10.1 ran fine for a few weeks and then i developed this problem. maybe 3x a day?

i'm guessing there was probably no intended improvement in 10.1. id' bet were' waiting for 10.2, if that.

New Contributor
Posts: 4
Registered: ‎08-13-2013
My Device: Z10
My Carrier: Vodafone Germany

Re: Z10 Forgets my Email Password...

after the Update to 10.1.0.4181 my Z10 forgets the password every 40 mins or so. Deleting and Re-entering of the Account details (several times) didn't help.

 

I'm bloody annoyed by this.

 

 

Posts: 94,236
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 Forgets my Email Password...

martin76, when did you do the update to .4181?

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New Contributor
Posts: 4
Registered: ‎08-13-2013
My Device: Z10
My Carrier: Vodafone Germany

Re: Z10 Forgets my Email Password...

Friday, 9th of August 2013. Update went fine. Rebooted Z10 ... reentered password and after a while I had to do it again and again ...

 

Martin

Posts: 94,236
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 Forgets my Email Password...

Give it another 48 hours and I bet it subsides.

 

It was happening with two of my accounts at one time, finally just quit asking.

 

 

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Highlighted
New Contributor
Posts: 5
Registered: ‎03-30-2010
My Device: Bold 9700
My Carrier: Vodafone UK

Re: Z10 Forgets my Email Password...

Try setting your password over your mobile network as opposed to WiFi.
It worked for me Smiley Happy
New Contributor
Posts: 5
Registered: ‎05-16-2013
My Device: Z10
My Carrier: att

Re: Z10 Forgets my Email Password...

mine has been doing it for a month now on 10.1. newver use wifi, only mobile network. also, my company(lets say major aerospace co) has several hundred people on a pilot program for this device and many people have this issue, they get alot of back and forth time with blackberry, and they tell me blackberry does not have a fix for this yet....
New Contributor
Posts: 4
Registered: ‎08-13-2013
My Device: Z10
My Carrier: Vodafone Germany

Re: Z10 Forgets my Email Password...

Hi there,

 

time has passed, and nothing happened. the Z10 is still forgetting the password every 40 mins or so. At the moment I think I will give it back and change it to another brand or is there a solution in sight ?

 

Cheers

 

Martin

Posts: 94,236
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 Forgets my Email Password...

Deleting the account and adding it back worked for me as a solution.

But, I think I've said that already?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎08-13-2013
My Device: Z10
My Carrier: Vodafone Germany

Re: Z10 Forgets my Email Password...

Yep, deleting the account and adding it again under the same name didn't work first time, didn't work second time.

Deleting the account and adding it again under a different name didn't work either.

 

Funny thing: when adding the account under the same name again I had very fast access to all my emails, while adding the account under a different name took quite some time to sync all my emails. 

 

Martin