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BlackBerry® Z10

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Contributor
Posts: 39
Registered: ‎09-02-2012
My Device: No Longer Using.
My Carrier: N/A

Z10: Froze and rebooted while composing an e-mail

Plagued with freezes and reboots. Do I format it or what? Anything I should disable or turn off? Is there a list of tips for helping people who are having this COMMON reboot issue? No official word from Blackberry?!?!?!

 

Gaaaahhhhh!!!

 

I'll wait a couple of more days for an official reply from Blackberry with some useful course of action that doesn't involve a black hole of diagnostic dumps and fruitless calls to my carrier.

Gave up on BlackBerry and delisted all apps.
Guru II
Posts: 22,020
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Z10: Froze and rebooted while composing an e-mail

Unfortunately, that is the method for resolution. At this time nobody knows for sure what is causing all the reboots. Hoping an OS update fixes it soon. For what it's worth, not everyone is experiencing the reboots. It seems to happen to some devices but not others.

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Contributor
Posts: 39
Registered: ‎09-02-2012
My Device: No Longer Using.
My Carrier: N/A

Re: Z10: Froze and rebooted while composing an e-mail

I just wiped it. Well see how it goes.
Gave up on BlackBerry and delisted all apps.
Guru II
Posts: 22,020
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Z10: Froze and rebooted while composing an e-mail

Can't hurt but probably won't fix it. There has yet to be a cure for the devices that are experiencing the reboots.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Contributor
Posts: 39
Registered: ‎09-02-2012
My Device: No Longer Using.
My Carrier: N/A

Re: Z10: Froze and rebooted while composing an e-mail

Any chance they will honour a hardware warranty on the special edition developer devices if it turns out to be hardware related?
Gave up on BlackBerry and delisted all apps.
Guru II
Posts: 22,020
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Z10: Froze and rebooted while composing an e-mail

No idea. There are so many I'm hoping they can fix it with a software update.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!