02-17-2013 12:21 PM - edited 02-17-2013 12:27 PM
So I'm frozen on this screen, restarted a bunch. Still says nothing but this :
this is the kind of problem I do not want to run in to when I buy a new phone...
Update: Held Volume down + the center button beside it and it said "could not connect" then let me connect to wifi - but is still at 0MB downloading after minutes
02-18-2013 01:23 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB33628
If the issue still persists, then I would suggest you could your network service provider and ask to be transferred to BlackBerry so we can gather some logs.
Let me know if you have any more questions.
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Click Accept as Solution for posts that have solved your issue(s)!
10-03-2013 07:39 PM
i restarted my blackberry z10 to find out why my notifications were not coming off and when the phone restarted it reached the blackberry logo i even took out the battery and still the same, it would not go any further i only bought the phone three months ago and this is the first time this happens