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BlackBerry® Z10

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Developer
Posts: 367
Registered: ‎11-25-2009
My Device: Not Specified

Z10 Green LED light has been on for a week

Hi everyone,

 

A green LED light on my Z10 (OS 10.0.10.85) has been on for about a week, and I cannot get it to turn off.  I've tried battery pulls and restarts many times.  As soon as I re-insert the battery, the green light turns back on.

 

I've also tried disabling the LED light in the settings, which doesn't help.  I've searched for others experiencing this problem, and I haven't yet found anything.  Any suggestions?

 

Thanks.

Regular Contributor
Posts: 62
Registered: ‎03-30-2013
My Device: BlackBerry Z10
My Carrier: Virgin Mobile

Re: Z10 Green LED light has been on for a week

Use BlackBerry Link to restore your Z10 back to factory settings and update. Smiley Happy
Developer
Posts: 367
Registered: ‎11-25-2009
My Device: Not Specified

Re: Z10 Green LED light has been on for a week

[ Edited ]

I will try this out, thank you.  My fear is that it is hardware related, however.  I've discovered that if I tap on the green light with my finger, it will turn off, but it always comes back on, especially if I move the phone or place it down on a surface again.