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BlackBerry® Z10

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New Member
Posts: 2
Registered: ‎02-24-2013
My Device: Z10
My Carrier: Telus

Z10 Issues, Unit Rebooting It Self, Erasing Emails

I see by other posts that other people are having issues with there Z10 rebooting it self. Mine will reboot it self 2 to 3 times a day is there any fix for this ? Also my Z10 will erase my emails after 2 or 3 days and I can not seem to find a setting like in my torch for never deleting emails. Does any one know how to fix this issue?

Guru II
Posts: 22,045
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Z10 Issues, Unit Rebooting It Self, Erasing Emails

Sounds like two separate problems. Lets start with the emails.

This depends on the type of email you have setup on the device. For ActiveSync accounts the maximum number of days to sync mail is 30 days but can be set to as low as 3 days. You can't store emails on the device longer than that. Look in your email account settings and see what it's set to. Additionally, if you use Outlook or a similar program that downloads emails and then removes them from the server they will delete from the Z10. The Z10 mirrors what is on the server up to the max number of days you specify in the account settings.

As for the device rebooting itself I would talk to your carrier about that. If they can't resolve the issue they need to escalate your case to BlackBerry Technical Support. My Z10 has never rebooted itself in the month I've had it.

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