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BlackBerry® Z10

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New Member
Posts: 2
Registered: ‎06-24-2014
My Device: Z10
My Carrier: Virgin Mobile

Z10 Keyboard and clicking problems

Hello,

 

I have been having problems with my keyboard and screen. My Blackberry Z10 is freezing randomly when I try to type anything in, and it won't let me click to open or close anything as well. It will, however let me move my screen from left to right, up and down though.

 

Does anyone else have this problem with their Z10? If so, did you find a way to reslove this issue?

 

Thank you Smiley Happy

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Z10 Keyboard and clicking problems

Start with resetting your phone and see if that helps. Press and hold your power button until you see BlackBerry on the screen (about 15 seconds). Don't release it until you see that, ignoring anything before that. Once your phone has rebooted, try typing again and see if it's any better.

 

 

Cheers.  Smiley Happy


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New Member
Posts: 2
Registered: ‎06-24-2014
My Device: Z10
My Carrier: Virgin Mobile

Re: Z10 Keyboard and clicking problems

I have tried that numerous times and also taking the battery out and putting it back in as well. 

Forums Veteran I
Posts: 1,863
Registered: ‎12-23-2013
My Device: Z30, Z10
My Carrier: Vodacom

Re: Z10 Keyboard and clicking problems

 When this occurs, Go to Settings - App Manager - Device Monitor - CPU - check Current and Last 12 Hours for high usage by an app, In Current you will see the percentages change.