06-24-2014 02:08 PM
I have been having problems with my keyboard and screen. My Blackberry Z10 is freezing randomly when I try to type anything in, and it won't let me click to open or close anything as well. It will, however let me move my screen from left to right, up and down though.
Does anyone else have this problem with their Z10? If so, did you find a way to reslove this issue?
06-24-2014 02:15 PM
Start with resetting your phone and see if that helps. Press and hold your power button until you see BlackBerry on the screen (about 15 seconds). Don't release it until you see that, ignoring anything before that. Once your phone has rebooted, try typing again and see if it's any better.
06-25-2014 01:58 AM
When this occurs, Go to Settings - App Manager - Device Monitor - CPU - check Current and Last 12 Hours for high usage by an app, In Current you will see the percentages change.