03-14-2013 02:01 PM
I have just purchased the new Z10 My 4th BLACKBERRY, the phone is great apart from one annoying habit. For my works e mail pop 3 account when the phone switches from 3g to wi fi it looses the settings and will not allow me to send e mails, it switches port settings automatically back to an encrypted setting when on wifi and you have to manually change it back to send mail, Vodaphone want an extra £15 a month to use the enterprise account and say as far as there concerned the fault has been fixed, the previous Blackberry were great no issues on the same settings anywhere in the world.
03-15-2013 04:10 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
We are currently investigating this issue of Wi-Fi to Mobile Network handoff. However we need your help to gather some logs, please contact your network service provider and ask to be transferred to BlackBerry.
I appreciate your patience.
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Click Accept as Solution for posts that have solved your issue(s)!
04-10-2013 12:24 PM