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02-22-2013 08:43 PM
I had a number of instances where the phone would no longer ring. No ring, or notifications have been modified.
The temporay fix is to do a battery pull and allow a full reset.
I found this happens sometimes after installing and then uninstalling a downloaded program from Blackberry World formerly known as App World. I also noticed this issue sometimes happening after updates have been installed.
The unfortunate part of this is if the Bluetooth earphone is not being used calls will be missed because the phone will be silent. I found there was no ring because I had messages and callers displayed during periods where I should have heard the phone ringing.
I also had issues where the phone lost the capability for it to know its ID. In this case the backup, or restore, and downloads will not respond. The fix is a battery pull.
I had one time where the battery pull did not fix it. I had to re-install the OS for the phone to become normal again.
02-22-2013 09:08 PM
There are a million posts on this issue, hopefully Blackberry will get this fixed soon with a new update.
02-23-2013 04:09 AM
02-23-2013 03:26 PM
Personally, I think this is a super deluxe great phone. I like everything about the Z10 from a user point of view. We have a number of these Z10 phones and love them. When the Q10 comes out, we may get a few to use as keyboard phones.
I am thinking the OS was not exactly ready for release. There are some important missing issues and bugs that I have been running in to. I cannot see during testing that these bugs did not come out because there are many users who are having them.
02-23-2013 04:15 PM
03-05-2013 10:30 AM
My Z10 phone has the same issue. Ringer just stops.. need to pull battery. WTF.
Enough already. Fix this.
03-05-2013 10:34 AM
It should be fixed in the update that was released last week, your Blackberry software should be at 10.0.10.85, did you upgrade your software.