07-22-2013 02:13 PM
As rvillanu said we can't contact with our "BlackBerry representative within the company" because there is no one, and even my provider told me that they don't work with them. Outside US the Z10 is "just another smartphone" and you are on your own.
Regarding who is to blame I have little doubt there is a glitch in the blackberry database because the odds of 5/6 phones from different companies and different countries became locked the same night are small. I know my phone wasn't stolen (as I said it is a developer edition shipped directly from blackberry) and my provider told me they didn't have any record in my account regarding this. But it seems I can't talk directly with anyone in blackberry without pay to get an "incident" so...
07-22-2013 02:30 PM
"scrannel, believe me when i say that unfortunately for us, things work very differently in Spain than in USA....
Besides that, we have great weather and excelent gastronomy, but things are not done as they should be done, and some procedures are frustrating..."
Ah, yes, I love Spain -- and was hoping we'd all get to the bottom of this so we could crack the vino. But... it seems like the only recourse you have is going back to the person who sold you the phone. Not because they're a crook,, but in the end, they have to warranty the phone.
07-23-2013 10:13 AM
Yesterday i received an answer from @BlackberryHelp through Twitter. They sent me a direct message where they asked about my PIN number to investigate. I sent them the PIN number and this is the answer i received 5 minutes ago:
"Due to the complexity of your issue, please contact your carrier or network provider for live investigation. Reach out to us anytime"
WTF!!!! Why don't they tell my why the device is blocked????? I returned my Z10 and i don't care about this anymore, but BB curtomer care SUCKS!!!!
I'm sorry, but this attitude pisses me off. Definetely i think i won't get back to BB....
Thanks again to scrannel and everyone helping over here.
07-23-2013 10:52 AM
Yep, same here. I even sent them a link to this thread and the response was a link to a page that says "The BlackBerry smartphone has been blocked by the BlackBerry Infrastructure. Please contact the service provider for further assistance." Hilarious...
As I said, I don't "need" this particular smartphone so I'm willing to continue escalating the issue (although I don't really know to whom). But yeah, this shouldn't be at the point where I only want to know how much time they take to fix it.
I only hope I don't get bored and abandon the platform for good.