09-30-2013 09:07 AM
Please call BB support and explain the issue .
Do you have a number for "BB support"?
You can't say what you did? It would help others.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
09-30-2013 09:14 AM
This is what I did :
did manage to resolve to issue ( atleast as of now ) .I called BB support (US) and explained the issue and was turned away asking to contact Carrier ( Lycamobile ) , Lycamobile as expected turned me away saying that they have nothing to do with BB since their infra doesnt support it . I got a mail confirmation from them and sent the same to firstname.lastname@example.org with my case number . I had also reloaded the OS with sim card , with another carrier sim card and without any sim card .
I called again to support desk and explained all I have done , that the phone was a box piece with bill and not locked to carier .. so on and forth . The L1 transferred me to L2 and after 1.5 hours the L2 technician who was very considerate and helpful asked to restart mobile and check . To be sure I reloaded SW and started afresh and it work
L2 support called me again to check if it was working .It was working and to be safer I changed carier to another who sells Z10 - hoping that the phone will not get into same mode again .
Whats curious was - I did as the L2 guy what was done , he said "unfortunately I cannot reveal that " .. Neverthelss atleast now we know that if you have this problem please call support number explain fully the problem without getting frustrated . I was told that there will be a L2 member always in the shift . Hope this helps for anyone who went thru same pain as me!
When I mean reloaded I mean reload via link.
Below are the dial in numbers
BlackBerry Customer Support
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400