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BlackBerry® Z10

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New Contributor
Posts: 6
Registered: ‎09-18-2013
My Device: z10
My Carrier: Lycamobile

Re: Z10 Pin Lock!!

Please call BB support and explain the issue .
Posts: 94,237
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 Pin Lock!!


xanan wrote:
Please call BB support and explain the issue .

Do you have a number for "BB support"?

 

You can't say what you did? It would help others.

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New Contributor
Posts: 6
Registered: ‎09-18-2013
My Device: z10
My Carrier: Lycamobile

Re: Z10 Pin Lock!!

This is what I did :

 

 did manage to resolve to issue ( atleast as of now ) .I called BB support (US) and explained the issue and was turned away asking to contact Carrier ( Lycamobile ) , Lycamobile as expected turned me away saying that they have nothing to do with BB since their infra doesnt support it . I got a mail confirmation from them and sent the same to help@blackberry.com with my case number . I had also reloaded the OS with sim card , with another carrier sim card and without any sim card .

I called again to support desk and explained all I have done , that the phone was a box piece with bill and not locked to carier .. so on and forth . The L1 transferred me to L2 and after 1.5 hours the L2 technician who was very considerate and helpful asked to restart mobile and check . To be sure I reloaded SW and started afresh and it work

L2 support called me again to check if it was working .It was working and to be safer I changed carier to another who sells Z10 - hoping that the phone will not get into same mode again .

 

Whats curious was - I did as the L2 guy what was done , he said "unfortunately I cannot reveal that " .. Neverthelss atleast now we know that if you have this problem please call support number explain fully the problem without getting frustrated . I was told that there will be a L2 member always in the shift . Hope this helps for anyone who went thru same pain as me!

 

When I mean reloaded I mean reload via link.

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BlackBerry Customer Support
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UK Toll Free: 0808 100 7466
Europe: +44 1753 558400 
Worldwide: +1-647-426-1108