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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎04-28-2013
My Device: Z10
My Carrier: ATT

Z10 Power

Unfortunately, my Z10, which is now a month old will not turn off.  I recently travelled to the UK and it stopped working (the power button).  It is extremely important given the amount of time I spend on airplanes.  In an attempt to remedy, I have pulled the battery and sim card for 5-10 minutes.  Reinstalled and the phone boots without problem.  I verified that all software updates are current.  Any suggestions?  I am afraid that the switch at the top of the phone is bad.  I looked for another way to turn off the phone (via settings icon, etc.) and have not found another way.  Please advise urgently whether I need to return the phone.

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Z10 Power

if I were you I would simply make a backup, and go to ATT for a phone exchange.

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