04-28-2013 11:49 AM
Unfortunately, my Z10, which is now a month old will not turn off. I recently travelled to the UK and it stopped working (the power button). It is extremely important given the amount of time I spend on airplanes. In an attempt to remedy, I have pulled the battery and sim card for 5-10 minutes. Reinstalled and the phone boots without problem. I verified that all software updates are current. Any suggestions? I am afraid that the switch at the top of the phone is bad. I looked for another way to turn off the phone (via settings icon, etc.) and have not found another way. Please advise urgently whether I need to return the phone.