07-31-2013 05:00 AM
There are a significant number of posts on here (and other on-line forums) relating to the over-heating of the Z10, but whilst there are a number of suggested temporary work-arounds, I have not yet found anyone offering an explanation as to why it is happening or giving a permanent solution.
My Z10 was working fine right up to the point when I installed 10.1.0.273 and subsequent updates. Since then I have had to reinstall to factory settings more times than I can remember in order to stop the overheating issue, and have variously tried not configuring my e-mail (a Yahoo account), Facebook, and/or Twitter in all possible connotations. I have also tried every conceivable flavour of configuration for these applications, but the result is always the same.
Unless the Z10 is in a completely vanilla state, and used only for phone and SMS, it is prone to overheat. As soon as any application crunches data, the processor goes in to meltdown, the only way to stop it is to do a hard re-boot (battery removal, which I thought wasn't necessary on the Z10, but believe me, it is).
Some posts on other sites have suggested an issue with phones built in Mexico, and as mine comes from down that way, that is my experience too.
Whatever is the cause, there IS a problem here, and I feel really cheated, as I have spent weeks telling everyone what a great phone this is (even said "the best I've ever had"), but now find myself eyeing iPhones with envy. At least they work...
So, lets get discussions going, try to get a valid response from BB (search "overheating" on official troubleshooter gets no results!), and get this device back in to my good books...
07-31-2013 10:46 AM
the CPU will go nuts upon adding in a email account it it tries to learn your typing habbits and link to other items in contacts
I have also seen corrupt contacts do this as well, try not sync contacts and see if better then you can rule that out
if you can access with outlook here is a fix
Start with this.
In outlook Make a new folder for contacts called backup
move all contacts to the folder and wait for all to be removed from device
then pull battery on device and put back in
After device boots move contacts from backup to the contacts folder and wait for them all to appear
Make a new contact in outlook and see if it gets to the device.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
07-31-2013 11:02 AM
Thanks for raising this. I have had exactly the same problem. On top of that, last night I downloaded the latest software update, and now I can no longer charge or turn on my Z10.
07-31-2013 11:21 AM
Not sure your describing the issue I have here. As stated, the problem is not confined to e-mail account configuration, nor is it only present after activating an e-mail account. It has happened randomly, mid-morning after working fine for days, or it has been observed after configuring a collaborative application, such as Facebook, Twitter or LinkedIn. I guess each of these would access the contacts list, but not sure I'd be able to fix issues with LinkedIn (for example) in the way you describe. Thanks for taking the time to reply though, I genuinely appreciate your input as I'm totally stumped and looking at sending the blasted thing back to Acapulco!
08-03-2013 09:48 AM
just do the following when using ur phone close unwanted apps that are running in the background and turn off the data,wifi,bluetooth when not in use,reduce the brightness and do not charge the phone when its in use...
08-03-2013 12:16 PM
08-14-2013 10:44 AM
I have been one to complain about battery life and z10 overheating. After replacing the battery and the phone(!!) plus re-installing the new AT&T update, my phone is now FIXED!!!
But, I think what fixed it was discovering that with the new OS update, the phone could not refresh the GMAIL calendar -- and tried constantly -- killing the battery and overheating the phone -- which got hot to the touch even when in the BB leather pocket sleve.
If your phone is overheating and the battery life is less than 10 hours (mine set a record at 12 hours yesterday), then check for apps (even those whcih came with hte phone) and be sure none are out of control.
11-21-2013 04:39 PM
Do you have one of the early Z10s - it seems to be an issue with early ones and the *.424 OS. Nobody I've talked to or chatted with in this forum (some more threads on this) has a solution for it. There's some fault within the OS. The only thing that worked (so far) is installing the leaked 10.2.1.1055 OS (and I'm generally absolutely no fan of using leaked ones especially for business).
Downside is that you will not be able to send text msgs with that one (but receive them).
11-21-2013 04:41 PM
PS Security wipe most probably won't do anything for you. And once you have installed a new system or wiped, you have to expect high activity for a few hours up to half a day or so - so don't be shocked by that