03-25-2013 02:26 AM
After updating my z10 to the 10.0.10.85 i had some active frames glitches and random reboots i became frustrated and decided to back up and factory restory my device after doing this it was a pin in the **bleep** the restore my contacts after linking over 700 contacts. After this the device was reloaded using the updated os release done through Link. now when i rest my phone on my wooden desk it randomly restarts. I an a constant blackberry user and this here is really depressing knowing i spent 600 Canadian on a factory unlocked device and can't enjoy using it i am afraid to reload it because it makes restoring linked contacts a pain. and to link 700 plus contacts is depressing.
03-25-2013 03:53 AM
As a test, re-install the OS. You can do this with the Link software. Do not do the restore right away. Try the phone for a number of hours or even for the day to see if it is stable. If it is okay, then restore only your contacts first. See if it is stable. Then restore the data, but not the media. See if it is stable.
If you do not do the restore, you will have to put back your email addresses manually. If you synced your phone's contacts with Hotmail, when you put back your Hotmail email address with the allow to sync, all the contacts will come back automatically.
I had an issue with one phone where it would not let me create shortcuts on to the desktop (panels) after doing an OS reload. It turned out the media restore was the fault. After sending the logs to Blackberry support they told me there was something corrupt in the media files that I backed up from the phone.
06-21-2013 06:33 AM
All those having the random reboots, yesterday BlackBerry published this Knowledge Base article on the issue:
KB34039 BlackBerry Z10 smartphone reboots randomly during normal usage
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code