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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎08-28-2013
My Device: BB Z10
My Carrier: Mobistar

Z10: SD-card erased 12h after update (?)

Yesterday I updated my Z10 to version After this update I have lost all my text messages. But today I've made a trip from Belgium to France by high speed train as I did several times in the past. Today after two houres of listening to music stored on the SD card (16Gb), my Z10 did something strange. The volume went up to the highest level and it was like in scan mode: 20 sec of a song and then the next... Also was it blocked. After off/on there was no more music on the SD-card; Also all the images were gone... after removing the SD I could see some files trough wondows explorer on my laptop.The SD was used for 14 Gb while the explorer couldn't find a file: all was empty. (downloads, camera, music,...) I formatted the card and put again the music on it and it works again. Lucky I take every two days a backup so I did not lose anything. What did I wrong? What can I do to prevent this? or is it caused by the update? Thank you for your help!!
If it ain't broken, you don't need to fix it!
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Z10: SD-card erased 12h after update (?)

Hey vl2431,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


It is hard to tell what has happened to the SD card, after you restored the media files back on the SD card did the issue happen again?  I would suggest monitoring the issue and let me know if any strange behavior happens again.


I look forward to your reply.





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