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BlackBerry® Z10

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New Contributor
Posts: 5
Registered: ‎02-19-2013
My Device: Bold 9930
My Carrier: Sprint

Z10 STUCK ON SCREEN THAT SHOWS CONNECT TO COMPUTER

I DID A SECURITY WIPE ON MY Z10 TO CHANGE THE BLACKBERRY ID

BUT IT WAS STUCK ON THE SECURITY WIPE SCREEN FOR ABOUT 30MINS

SO I DID A BATTERY PULL,NOW THE PHONE KEEPS TELLING ME TO CONNECT IT TO A COMPUTER

ITS STUCK ON THAT SCREEN! 

I HAVE BEEN TRYING THE WORK AROUND WITH DOING THE DEVICE UPDATE ON WEB AND BLACKBERRY LINK BUT IT KEEPS TELLING ME NO UPDATE AVAILABLE! Smiley Sad 

I DONT KNOW WHAT ELSE TO DO

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 STUCK ON SCREEN THAT SHOWS CONNECT TO COMPUTER

Please follow these insctructions exactly as written:

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 5
Registered: ‎02-19-2013
My Device: Bold 9930
My Carrier: Sprint

Re: Z10 STUCK ON SCREEN THAT SHOWS CONNECT TO COMPUTER

I JUST GOT IT WORKING...HAD TO BE REALLY QUICK TO CATCH IT BOOTING LOL

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 STUCK ON SCREEN THAT SHOWS CONNECT TO COMPUTER

Yep. Those instructions mention that.

 

Could you please turn off your ALL CAPS key when typing the forum?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎05-24-2013
My Device: z10
My Carrier: telkomsel

Re: Z10 STUCK ON SCREEN THAT SHOWS CONNECT TO COMPUTER

I have the same problem, however it took more than an hour to settle the update following the instruction given. The update software always said that there is blackberry device connected while in fact there is none. So after some repeated trial, included to turn off anti virus software and firewall, but it still didn't work. I decided to uninstall Blackberry Link and Blackberry Desktop Software, then I retried the Update Software....it works. Fiuhhh...what a time wasting 

New Contributor
Posts: 2
Registered: ‎08-14-2013
My Device: Z10
My Carrier: mtn

Re: Z10 STUCK ON SCREEN THAT SHOWS CONNECT TO COMPUTER

hello, please how did you go about the update? my Z10 is still stuck on the screen thathows connect to computer. tried all the instructions and nothing seems working for me. just got this phone yesterday and am not really happy about this.

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 STUCK ON SCREEN THAT SHOWS CONNECT TO COMPUTER


xandeross wrote:

hello, please how did you go about the update? my Z10 is still stuck on the screen thathows connect to computer. tried all the instructions and nothing seems working for me. just got this phone yesterday and am not really happy about this.


xandeross, remove the battery of the device for a minute, replace and see it if reboots.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 2
Registered: ‎11-08-2013
My Device: z10
My Carrier: Lyca mobile - UK

Re: Z10 STUCK ON SCREEN THAT SHOWS CONNECT TO COMPUTER

I had updated my Z10 to 10.2 recently. Yesterday it stopped to function and showed bberror.com/bb10-0015. I did a reload of software from Blackberry Link after I read in the blogs to reset to factory settings. Now I'm stuck on a black screen showing a "mobile being connected to computer" logo/icon. Please could you help?