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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎02-21-2013
My Device: Z10 White
My Carrier: AT&T

Z10 Screen looks washed out

I purchased two brand new white Z10s. One of them has a vibrant, clear screen with excellent whites. The second has what appears to be a washed out screen with less contrast and white balance that is rather warm and brownish / reddish. Who can I speak with to exchange the washed out Z10? It's very obvious when the two of them are side by side. I had heard about there being pre-production type models that had these problems and maybe some escaped into normal production? Thanks in advance.

Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Z10 Screen looks washed out

Hi and Welcome to the Community!

From what you describe, that would be a warranty issue...and (since you are in the USA, on AT&T) your warranty is serviced by your original place of purchase. So you need to go see them about this situation.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 2
Registered: ‎02-21-2013
My Device: Z10 White
My Carrier: AT&T

Re: Z10 Screen looks washed out

Thanks. Alas, I purchased this from Canada. Is there any way I could get someone in BB US to honor the warranty?

Guru II
Posts: 21,606
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Z10 Screen looks washed out

Nobody in the US even sells the device yet so there is nobody to warranty them.

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