09-04-2013 10:04 PM
Hey, I started a security wipe on my phone 5 today and now it's 10, and it's still at the screen with the printer looking thing, and a swirling icon thing. Idk what to do from here, think my phone's busted or something.... Could you give me some info please
09-05-2013 02:33 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Unfortunately, from what you report, you've already exceeded the time length that the KB discusses...leaving you likely with only one option...pulling the battery and then following the instructions that the KB links to.
Good luck and let us know!