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BlackBerry® Z10

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Visitor
Posts: 1
Registered: ‎09-04-2013
My Device: Z10
My Carrier: Digicel- Jamaica

Z10 Security Wipe

Hey, I started a security wipe on my phone 5 today  and now it's 10, and it's still at the screen with the printer looking thing, and a swirling icon thing. Idk what to do from here, think my phone's busted or something.... Could you give me some info please

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Hall of Famer III
Posts: 58,190
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Z10 Security Wipe

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB33494 Performing a Security Wipe on BlackBerry 10 takes longer than expected

Unfortunately, from what you report, you've already exceeded the time length that the KB discusses...leaving you likely with only one option...pulling the battery and then following the instructions that the KB links to.


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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