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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎01-23-2014
My Device: Blackberry Z10
My Carrier: T-Mobile

Z10 Service Problem

I got Z10 in my company few months ago, great mobile phone


But after few months and update of new software I often had problem with my Z10


My Z10 was still under warranty so I gave it to T-Mobile Croatia to warranty service almost two months ago


I still didn`t get my phone and I got information from T-Mobile Croatia that they found mistake on my Z10 and that they are waiting for Blackberry response for over 40 days?!?!


That isn`t fair because I could wait for months just for answer!As they in T-Mobile Croatia said Blackberry doesn`t have service in Croatia so they sent request to Blackberry Italy (Rome)


Can someone help me any way??Thanx in advance!!

Guru II
Posts: 21,824
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Z10 Service Problem

None of us here work for BlackBerry. There is nothing we can do, unfortunately, ,and you'll have to work directly with your carrier.

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New Contributor
Posts: 3
Registered: ‎06-17-2015
My Device: q10
My Carrier: tele2

Re: Z10 Service Problem

I did sam mustake . Simple advice for croatian, do not by Blackberry in Croatia no warranty there