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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎06-14-2014
My Device: Z10
My Carrier: Wind
Accepted Solution

Z10 Touch screen not responding

I have got a Z10 phone, touch screen is not responding to my actions. I restarted the device couple of times, did not help.

 

let me know if you have a fix to this problem,

 

 

Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Z10 Touch screen not responding

Welcome to the forums, have you tried a hard reboot?

 

Hold down the power button for 10 seconds or up/down volume keys for approximately 20.


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New Contributor
Posts: 3
Registered: ‎06-14-2014
My Device: Z10
My Carrier: Wind

Re: Z10 Touch screen not responding

Thanks for your reply,  I found the problem. It is because screen reader,

 

Screen reader was activated on my phone, with this feature, single tap does not work and also scrolling touch. So I deactivated the screen reader by pressing power buttion for 3 times and it fixed the problem.

 

THanks

Sreekanth.

New Member
Posts: 1
Registered: ‎11-10-2014
My Device: Z10
My Carrier: ATT

Re: Z10 Touch screen not responding

I am having the same issue - could you elaborate about three times with the on/off button.  Do you literally want to turn it off three times or are you just touching slightly?  Thanks

New Contributor
Posts: 3
Registered: ‎06-14-2014
My Device: Z10
My Carrier: Wind

Re: Z10 Touch screen not responding

You can just press 3 times,  no need to turn off.

Visitor
Posts: 1
Registered: ‎01-28-2015
My Device: Blackberry Z10
My Carrier: talktalk

Re: Z10 Touch screen not responding

My daughter cracked her screen on her z10 which made the touch screen stop working and as i don't have insurance brought new screen and changed it but touch screen is still not working.   Please help me as I've still got a year and a half on contract for this phone and before you say it i know i should of had insurance.

New Contributor
Posts: 3
Registered: ‎01-30-2015
My Device: Z10
My Carrier: Virgin Mobile

Re: Z10 Touch screen not responding

That didn't work!  Does anyone else have any sugggestions?  I cannot access my phone.  I can turn it on and off using the on/off button at the top.  I've tried this several times, I have also removed the battery a few times.  It will start and it appears that it is working, I can see that everything has loaded, I can hear emails, messages and notfications coming in but cannot access anything.  The phone is not responding to touch at all!

New Contributor
Posts: 6
Registered: ‎12-11-2015
My Device: Z10
My Carrier: ...

Re: Z10 Touch screen not responding

Elcee, what happened to your phone in the end?  I have the same problem!  I can hear BBM's coming in, phonecalls etc, but the screen is just black.....

Posts: 94,463
Likes: 24,382
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 Touch screen not responding

@evab2

 

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. 

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New Contributor
Posts: 6
Registered: ‎12-11-2015
My Device: Z10
My Carrier: ...

Re: Z10 Touch screen not responding

Thanks for that....however, I have already tried it about 20 times or more and have just tried again with no success! :-(