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BlackBerry® Z10

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Contributor
Posts: 21
Registered: ‎03-30-2013
My Device: Z10 - STL100-2
My Carrier: Belgacom Proximus
Accepted Solution

Z10 - Updated blocked 10.0.9.2372 to 10.0.10.99

Dear Guys,

 

I have read a lot about guys who wants to update to 10.0.10...

I have a similar issue... When I go to "Software Updates", I see the following screen.

Screenshot

 

So the update is available but doesn't download even if connected on power source with full battery.

 

I'm from Belgium, with Z10 STL100-2.

Current OS Verison: 10.0.9.2372.

 

I have tried to disable geolocalisation and remove my sim card but same issue...

And via BB Link, the update seems to be blocked.

 

Thanks for your advices.

Contributor
Posts: 21
Registered: ‎03-30-2013
My Device: Z10 - STL100-2
My Carrier: Belgacom Proximus

Re: Z10 - Updated blocked 10.0.9.2372 to 10.0.10.99

and yes, I was not aware from the two buttons screenshot on the Blackberry, sorry Smiley Wink
New Member
Posts: 1
Registered: ‎04-05-2013
My Device: Z10
My Carrier: F-SFR

Re: Z10 - Updated blocked 10.0.9.2372 to 10.0.10.99

same issue here buddy Smiley Sad

STL-100-2

carrier : F-SFR

they just released the update to .99 today, and it's blocked the same way ...

someone, any Idea about how we could fix this ?

Guru II
Posts: 22,027
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Z10 - Updated blocked 10.0.9.2372 to 10.0.10.99

I suggest contacting your wireless service provider for a resolution.

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Contributor
Posts: 21
Registered: ‎03-30-2013
My Device: Z10 - STL100-2
My Carrier: Belgacom Proximus

Re: Z10 - Updated blocked 10.0.9.2372 to 10.0.10.99

[ Edited ]

I have solved this issue by using Blackberry Link on a PC and upgrade from there.
On my MAC, it won't upgrade (the topic was created after testing on my mac).

 

I have another similar issue on another Z10, I had to reload the OS (by using Link again).