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BlackBerry® Z10

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Guru II
Posts: 21,961
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Z10 WILL NOT TURN ON

I only use the Playbook folding blade charger with my Z10. I threw out the small cube charger that came with it. You can get the Playbook chargers on Amazon for around $10

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Visitor
Posts: 1
Registered: ‎06-06-2013
My Device: z10
My Carrier: telus

Re: Z10 WILL NOT TURN ON

Im on my 5th z10 including two loaners. all due to the same problem listed. tried diffrent chargers with each phone, cant be 5 defective phones?

New Contributor
Posts: 3
Registered: ‎04-22-2013
My Device: Blackberry Z10
My Carrier: Bell Aliant

Re: Z10 WILL NOT TURN ON

Having the exact same issue - Purchased Phone on Launch Day. This is another Black Eye for Blackberry.
New Contributor
Posts: 2
Registered: ‎07-16-2013
My Device: Z10
My Carrier: AT&T

Re: Z10 WILL NOT TURN ON

Hello i have the same problem you can fix the problem i need help!

New Contributor
Posts: 2
Registered: ‎07-16-2013
My Device: Z10
My Carrier: AT&T

Re: Z10 WILL NOT TURN ON

sorry but this issue is a big fail for blackberry z10
New Member
Posts: 3
Registered: ‎11-18-2013
My Device: Z10
My Carrier: Telcell

Re: Z10 WILL NOT TURN ON

I am having the same problem since last night , the phone got hot , i took out the battery , nothing was working again . Event went to the new store , checked the battery , it seems fine ! Tried different charges , nothing !

I purchased the phone in April , pls can anyone help me on this topic , i did not see any solution , to the fact that the Z10 is not turning on

Forums Veteran I
Posts: 1,961
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: Z10 WILL NOT TURN ON

Hi Guys

The key to make your device get recognized by your PC is USB port in the PC itself. Check your PC device manager to find out the USB property. Try to update it if you find X or ! sign. Or uninstall and reinstall it.

It there's still error sign in your USB peripheral, you MUST make system restore in your PC then. Until the USB error sign eliminate, back into normal condition.

Once succeed, you can. proceed to follow the procedure in this article.

How to Reload your Blackberry10 OS

http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/How-to-Reload-your-Blackberr...

Make note that this article can not go through if your PC can't detect your phone.

Cheers.

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Self Support: Knowledge Base & Manuals

Contributor
Posts: 12
Registered: ‎02-09-2013
My Device: Z10
My Carrier: Telus

Re: Z10 WILL NOT TURN ON

Another person who didn't bother to read the discussion before posting. The issue is not with the usb on your computer. The issue is with the phone's hardware. The only solution is to take your Z10 back to the retailer and have it replaced. 2/4 of my Z10's were defective and I recently sent another in due to a faulty sensor module. Which makes 3/5 Z10s I have owned that had faulty hardware.
New Member
Posts: 3
Registered: ‎11-18-2013
My Device: Z10
My Carrier: Telcell

Re: Z10 WILL NOT TURN ON

What to do if the company who sold it to me , doesnt take it back to replace it ?

 

New Member
Posts: 3
Registered: ‎11-18-2013
My Device: Z10
My Carrier: Telcell

Re: Z10 WILL NOT TURN ON

My phone is not even being recognized through the USB port ? Whats next ?