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New Contributor
Posts: 5
Registered: ‎03-04-2014
My Device: Z10
My Carrier: Bell
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Z10 all of a sudden unable to receive email via Microsoft Exchange

I am able to send but not receive email via Microsofe Exchange.  When I go to email account setting for edit, I am not able to "Cancel" or "Save" either get stuck there.  Any one came across same problem & how to fix it?

 

On the other hand, I am able to send and receive email in my gmail account.

Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange

Try a Simple Restart of the Device

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New Contributor
Posts: 5
Registered: ‎03-04-2014
My Device: Z10
My Carrier: Bell

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange

Tried that many times but did not solve problem
Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange

Try a Battery Pulllout ( pullout the battery of the phone and reinsert after few minutes )

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Posts: 95,198
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange


Ereeamazing wrote:
Try a Battery Pulllout ( pullout the battery of the phone and reinsert after few minutes )

Ereeamazing, please stop posting where you don't know and don't understand the issue.

 

AC68, this is a BES10 account, through your company or employer?

I'd suggest two things, remove the account from your device, reboot and re-add it.

And, as your BES or IT Admin if you have further issues.



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New Contributor
Posts: 5
Registered: ‎03-04-2014
My Device: Z10
My Carrier: Bell

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange

Followed the instruction and it worked for the first few minutes than reverted to its old form (i.e., can send but not receive email). 

 

I subequently deleted the email A/C and re-add ed several times -- same results.  It is frustrating!

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange

You didn't answer:


JSanders wrote:

 

AC68, this is a BES10 account, through your company or employer?






1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎03-04-2014
My Device: Z10
My Carrier: Bell

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange

Yes, this is a company a/c but not through enterprise. We have no IT Dept.
Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 all of a sudden unable to receive email via Microsoft Exchange

hmmm... who runs your MS Exchange account?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code