05-29-2013 06:19 PM
I had a torch and loved it, so I got the new Z10. All is well, except for music.
I have tried everything -- using link, moving all files directly onto the card, just moving mp3, just moving m4a, etc., to my SD card, but the Z10 doesn't find them. I have enough faith in BB to think it's me doing something wrong rather than the Z10, but maybe not.
Music put into ringtones on internal storage is found. Also, pictures put on the SD card are found, but not the music.
Any help? Please?
05-31-2013 12:32 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
If you move the music files through My Computer to the SD card instead of using BlackBerry Link, does the music get picked up by the media player? Also are you disconnecting the BlackBerry Z10 from the USB cord when trying to view the media files?
I look forward to your reply.
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05-31-2013 09:47 AM
No, it does not work directly. Also, I have tried to sync through Link and it doesn't work.
More on that:
I then tried moving files directly from my computer through to the SD card using the USB connection. The files show as being on the card, but no recognition.
I then just moved mp3's, same. Then, just m4a's, same result -- they show as being there, but the Z10 doesn't recognize them.
The SD card works in the Z10 as best I can tell, because my pictures are there, and the Z10 finds them. Yes, I formatted the SD card using the Z10 to make sure it was correct. And yes, I understand I have some of those infamous DRM files that Apple protects with their lives, and I didn't try to move them.
I moved some of the same music files into the ringtones folder on the Z10's internal storage that I put on the SD card, and the Z10 does recognize them. Perhaps it's appropriate, because my default ringtone is now 96 Tears from ? and the Mysterians! Sort of describes my music loading attempts.
Thanks, VF, for responding.
05-31-2013 12:38 PM
06-01-2013 11:00 AM