06-05-2013 12:16 PM
Current OS: 10.1.0.273
With the usb cable provided, I can previously link the Z10 to my desktop on the previous OS.
I did an software upgrade about 2-3 weeks back & haven't link the phone until today.
The desktop cannot detect the phone.
The usb cable is plug in, the phone shows that it's charging.
Blackberry Link can't detect the phone.
06-05-2013 01:50 PM
Try these methods:
1.Go to settings on Z10->Storage and Access->under access to storage,select the connect to windows,if u r using a PC or connect to Mac,if u r using Mac-->start Link and after it's loaded up connect the device.
2.Connect Z10 to pc with Link loaded up-Restart the device
3.Check for updates to Link
4.Reinstall with the Latest version of Link
06-05-2013 02:08 PM
If you can Try Wiping the Device...transfer the files to another device through bluetooth or something(box or dropbox)
06-05-2013 02:28 PM
do u want to backup anything?--is there anything important
06-05-2013 02:32 PM
nothing important, i just wanted to drag my new ring tone to my z10 via the bb link which i had done it prior to the software update, i seldom link it too, guess i'll just wait for another update, the latest update finally let my company email works, don't want to revert back to the previous one which the email can't work...
thanks for your help