Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 3
Registered: ‎08-25-2013
My Device: Z10
My Carrier: Telstra

Z10 cannot connect to mobile network after OS update

A couple of days ago I ran the latest update on my BB z10. After reboot there was no mobile network connection. When you go into settings, connections the slide button to turn on Mobile network connection is greyed out and under the APN tab there are not details. My provider is Telstra in Australia I have called them for technical support and of course they are absolutley useless. Is this common problem after OS update or would this be a service provider/account issues?

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: Z10 cannot connect to mobile network after OS update

You updated to which version?
--

If my post has helped you, give it a LIKE Smiley Wink
Highlighted
New Contributor
Posts: 3
Registered: ‎08-25-2013
My Device: Z10
My Carrier: Telstra

Re: Z10 cannot connect to mobile network after OS update

10.0.10.90

Trusted Contributor
Posts: 139
Registered: ‎08-22-2013
My Device: None
My Carrier: Aircel

Re: Z10 cannot connect to mobile network after OS update

Can you tried to update latest version of bb os?

New Contributor
Posts: 3
Registered: ‎08-25-2013
My Device: Z10
My Carrier: Telstra

Re: Z10 cannot connect to mobile network after OS update

I did try to update to 297 or something like that and that is when the problem started......is still says that I have versiosn 90 and I cannot connect to mobile network.

 

Another annoying problem is that to try and connect to BB link I have to have a windows PC but I only have a MAC!!

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: Z10 cannot connect to mobile network after OS update

Please try to update to a 10.1 or a higher version. Is more stable.
--

If my post has helped you, give it a LIKE Smiley Wink
New Contributor
Posts: 4
Registered: ‎03-31-2014
My Device: z10
My Carrier: Lebara

Re: Z10 cannot connect to mobile network after OS update

Hi Jonathan81,

 

Please were you able to rectify your problem? i am having thesame issue after factory resetting thephone. It is totally annoying.

New Contributor
Posts: 4
Registered: ‎03-31-2014
My Device: z10
My Carrier: Lebara

Re: Z10 cannot connect to mobile network after OS update

Please were you able to address your problem? Having the same issue. Totally irritating.
Developer
Posts: 741
Registered: ‎10-06-2013
My Device: Q5
My Carrier: Cosmote

Re: Z10 cannot connect to mobile network after OS update

Anyone plz? I have the same problem...