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02-05-2013 01:45 PM
Hey, I have read all your comments and seen that I had exactly the same problem that you did. I had Blackberry link installed, and used Blackberry Device Manager to try and mount the two volumes, which also resulted in the error messages you say you got. However I restarted my laptop, as I hadnt done this since i had installed BB Link , plugged my Z10 in and then boom, the two drives were mounted without me having to use BB Device Manager and now i can see 2 drives in My Computer and drag and drop files... hope this helps...
02-06-2013 01:58 AM
02-06-2013 02:49 AM
So you've tried device switch then with Blackberry Link and no data was carried over? Even before my mine worked I still managed to use BlackBerry Link to copy over contacts and memos etc... perhaps another thing you should try is using usb 2.0 rather than 3.0, I was using usb 3.0 and it wouldn't mount, so I just used my usb 2.0 port instead almost by accident and the mounting worked after the restart! hope this helps..
02-06-2013 02:52 AM
Bloody desperate now, z10 has no contacts and my business is starting to suffer
what is your need?
02-06-2013 03:22 AM
02-06-2013 10:27 PM - edited 02-06-2013 10:32 PM
I had the same problem. Connecting the device would not mount the internal drive, the BlackBerry Link sync would try to sync for a long time and then say "connection error". I am a programmer, so I figured this had to do with a network connection being created through USB (there were some DNS entries in the Windows error log). So I had the phone disconnected, and went on the Z10:
System Settings -> Network Connections
and DISABLED both Mobile Nework (Mobile Network, Data Services).
and DISABLED Wi-fi (->off)
Then connected the phone and started the computer. It works!! Drive gets mounted (Z drive). Sync works (copied some music ... it was in the file manager -> "music" dir). Copied some files manually through the Z mount (1.5 MB/s).
So I unpluged and repluged, took a minute but then remounted again no problems. Did it again. I turned the Mobile Network back on, and pluged/replugged. Seems to work. So my guess is that there is some sort of conflict when the Wifi network is enabled on the phone. I hope they fix this.
Let me know if it works, Chris.
edited: fixed- turned drive letters into smilies
edit 2: I don't have a data plan on my cellular network, so you might have to disable both
02-07-2013 01:02 AM
02-07-2013 03:18 AM
The 4.4 GB is probably the preinstalled apps and other software on the BlackBerry. If you plug in the Z10 using USB to the laptop and turn the laptop on, it should have mounted the internal drive and Blackberry Sync should work without "Pending Sync" forever. It also should work if you plug in the Z10 while the computer is on.
So on your Z10 you disabled Wi-fi under Settings and connected it to the laptop using USB and it still didn't work, here are some things that you can try (that I would have tried)
-- On your computer, make sure Windows 7 is up to date: Start -> Windows update. Download latest patches.
-- install the latest intel chipset software (if your laptop motherboard is intel): http://downloadcenter.intel.com/SearchResult.aspx?
-- disable virus scanner temorarily
-- disable windows firewall temporarily
You can try to go on another computer (your friends). Install the Blackberry Link software. See if you can transfer a sample file or mount the drive.
If all the above failed, maybe you can go to the store where you bought it and ask them for help. (or try to get another phone).
If you want more technical information to help diagnose the problem, this is where I found some error messages:
Blackberry Link -> Blackberry device button (bottom) -> Log Files -> create Log file , then view log file on right. The file is called Desktop.log
(mine had said "drive not mounted" or something similar).
Windows -> event viewer (pretty complicated).
02-07-2013 04:04 AM