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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎01-18-2013
My Device: Blackberry Bold 9900
My Carrier: Vodafone - DE

Z10 connection Problem

Hi, my one week old Z10 Model STL100-2 loses connection every 8-10 minutes. Anyhow it reconnects after 1 minute but it makes me lose calls and socks during surfing. I already tried restarting, resetting, moving the sim and Updating nothing worked so far. My carrier is Vodafone Germany and my Software Version is 10.0.10.99.
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 connection Problem

"moving the SIM", what does this mean?

 

I would suggest a total SIM sway from your mobile provider. DId this SIM come new with the Z10, or did you use it on another device before?

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New Contributor
Posts: 4
Registered: ‎01-18-2013
My Device: Blackberry Bold 9900
My Carrier: Vodafone - DE

Re: Z10 connection Problem

It came new with the z10! Moving the sim literally means moving it, because it has a little space so you can move it for about 0.5 millimeters.... I believe that this helps but actually I think it doesn't.

Sim sway? Sorry I'm not natively speaking what does that mean?
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 connection Problem

Sorry, mistype, meant to say SIM swap... swap for another SIM card.

SIM cards can be faulty, and good ones can go bad. And this is normally a simple troubleshooting to swap the card.

 

You might also observe if you see this issue in several different locations (at work, or home) while on WiFi and off. There could be a tower issue in your geographic area that has problems.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code