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BlackBerry® Z10

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Contributor
Posts: 25
Registered: ‎11-10-2013
My Device: z10 stl100-1
My Carrier: airtel

Re: Z10 crashing frequently - Display dims and then device dies

Hi,
Following android apps are installed on my device :
1. Passwallet
2. Sound cloud
3. Subwaysurfer
4. Flipboard
5. Wordweb
I tried this suggestion taking sim and media card out but that was only for short time. Can you please share why you suspect this may fix the problem?
Thanks
Dushyant
Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 crashing frequently - Display dims and then device dies

Because I've seen users whose sim card was the problem.
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Contributor
Posts: 25
Registered: ‎11-10-2013
My Device: z10 stl100-1
My Carrier: airtel

Re: Z10 crashing frequently - Display dims and then device dies

I tried your suggestion taking out sim and media card but to no avail. Finally today I loaded a new OS version and not loading my back up data. I am suspecting that my back up data may be corrupting certain memory section.

BTW I came across another post in this forum, person is facing same issue as I am. Can we link the two posts?
Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 crashing frequently - Display dims and then device dies


dustaway wrote:
BTW I came across another post in this forum, person is facing same issue as I am. Can we link the two posts?

Sure, post the link to the other thread in here.

 

Loading the OS without any backup would also have been my next troubleshooting.. good luck.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 25
Registered: ‎11-10-2013
My Device: z10 stl100-1
My Carrier: airtel

Re: Z10 crashing frequently - Display dims and then device dies

http://supportforums.blackberry.com/t5/BlackBerry-Z10/help-my-z10-wont-turn-on/td-p/2820444

Person in this post is facing similar issue.

Post upgrade without back looking good till now...will have to wait for a week to see if the problem persists.
Highlighted
Contributor
Posts: 25
Registered: ‎11-10-2013
My Device: z10 stl100-1
My Carrier: airtel

Re: Z10 crashing frequently - Display dims and then device dies

Hi,

Did multiple things during the weekend: 

1. loaded Fresh OS without restoring my backup

2. LOaded fresh OS operated without media card or any application

3. Tried using an older version of OS as well. 

 

In all the  cases result has been disapointing. Nothing has fixed the issue, infact I am see this probelm very frequently. 

Please suggest how to proceed now, should I take to service center?

Thanks

Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 crashing frequently - Display dims and then device dies


dustaway wrote:

Please suggest how to proceed now, should I take to service center?


Yes, that would be my next recommendation.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎07-25-2015
My Device: BlackBerry Z10
My Carrier: Vodafone

Re: Z10 crashing frequently - Display dims and then device dies

Hi Dushyant,

Can you please let me know the touble shooting you did for the subject mentioned problem you were facing with your BB Z10.

 

Was it a hardware problem or android compatibility or latest software build release problem?

 

Regards

Harshad