07-14-2013 12:54 AM
My Z10 is dead. I was checking messages while the screen has become black and then the red lights has start blinking. It blinks 1-4. I've tried a battery pull, but it's dead. Sometimes, randomly, appears 'blackberry' on the screen, but the phone stucks on it. The pc doesn't recognize the Z10. Thank you for your help.
11-28-2013 07:27 AM - edited 11-28-2013 08:57 AM
I used these steps from Geek Squad and it worked for me.
When a BlackBerry 10 device is only flashing the red light and refusing to boot up, this indicates that the device’s operating system has become corrupted. The flashing light may follow the pattern of 1, 2 or 3 short blips, with a longer pause between the sets.
In order to fix this, you need to re-install the operating system on the device, which will then set the device back to its original factory state.
Please note: this process will completely wipe your device, so please make sure you have a backup of your personal information available to restore before going through this process.
The good news is, this process is almost identical on both PC and Apple Mac. Simply follow the same process as above. Finally, if you have any questions, please don't hesitate to get in touch with us.
02-25-2014 07:53 AM
I tried the step by step procedure however the software won't update. Th screen shows
"Software update encountered an error". A connection to the device could not be established.
However, the BB Link screen shows that BBZ10 is connected.
Is there still hope?