05-07-2014 11:41 AM
My z10 won't start up when u plug into charger red light comes on for 20 sec and goes out. if i hold down power button it blinks twice after 10 sec and then goes out at 20 sec. my computer will not reconize it at all. have pulled battery and put in charged it for days. nothing works is the some one out there that can help?
05-10-2014 05:45 PM
Hi and Welcome to the Community!
I cannot tell, from your post, if you have exactly followed this. Therefore, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
06-26-2014 02:52 PM