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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎03-10-2013
My Device: Z10
My Carrier: A1 Austria

Z10 does not start

[ Edited ]

On Friday I got the new BB Z10 from Amazon Germany.

 

I was not able to start it yet. After connecting it to the charging cable the red LED on the top is lighting for about 10 seconds. Afterwards, the display shows me a dark red battery symbol with a exclamation mark ! in it. The same happens when I press the power-on button at the top. I have no idea what that means and did not find an explanation for the dark-red battery symbol ...

 

Should I send it back to Amazon? Does anyone have an idea what I could do?

 

Thank you!

Markus

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: Z10 does not start

I saw this post a while back, take a look see if it can solve your problem.

 

http://forums.crackberry.com/blackberry-10-dev-devices-f270/help-dev-alpha-wont-turn-red-battery-exc...

New Contributor
Posts: 4
Registered: ‎03-10-2013
My Device: Z10
My Carrier: A1 Austria

Re: Z10 does not start

I am downloading the dev alpha autoloader now, thanks for the hint! Is that a software update? I am a bit afraid of updating my Z10 with the alpha software... What do you think about that?

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: Z10 does not start

No you should not download the Dev Alpha software.  The link gives you an idea how to resolve it issue.

Highlighted
New Contributor
Posts: 4
Registered: ‎03-10-2013
My Device: Z10
My Carrier: A1 Austria

Re: Z10 does not start

I tried everything I could find but didn't get the Z10 running... Very disappointing. Just called Amazon service, they send me another phone tomorrow...

Thanks for your help!

Regards