09-01-2013 03:44 AM
Since yesterday only the red light on the phone is working. I have changed the battery several times and the battery was completly full when it worked for the last time. ..
The Z10 doesn't do anything anymore. Please HELP! Sometimes the phone restarted itself .. that happed now and then.. also strange.. but only a black screen. The phone is 4 months old .. never fallen and a good cover around it..
Help help ..
09-01-2013 02:16 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!