03-04-2013 01:40 PM
First sorry for my poor english but i am french.
I bought a Z10 last week . I put my adress my email@example.com and my password : all synchronized and work also my conatct, calendar etc...
I had a problem this afternoon with the phone so i decided to wipe it (security type : blackberry and wait).
When he starts again everything seems to work but when i configure my account i put my mail firstname.lastname@example.org and my password (he asked me) then i wait and i fall on red message that my combinaision adress/password don't work. I changed my password , try again maybe 10 times and no more working.
I called my provider but they don't know what to do (welcome to france....).
If you have any solution it will be very nice to share it with me.
THANK YOU for reading me
03-05-2013 02:40 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Are you able to add any other email accounts to the BlackBerry Z10?
Also follow the steps in this KB article to add the email account: www.blackberry.com/btsc/KB33812
Let me know if you have any more questions.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
03-05-2013 06:47 AM
Thnak you a lot for your answer.
So i tried with a gmail account no problems, and what is terrible is that work when i do installation one by one.
I explain myself: when i add an account i have an error that ask me in red to match login.me and my password.
When i do it one by one (imap, cardav etc..) it works again. I put TLS in security and it is working (push too).
So i don't really understand.
What is crazy , is last week when i put my me.com adress he ask to sync with no problem. Since i reset the z10 it is not working again, i had to to do it manually.
Thank you for All ++