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BlackBerry® Z10

Forums Advisor II
Posts: 920
Registered: ‎04-01-2009
My Device: Z10
My Carrier: T-Mo USA

Re: Z10 freezing

OK, those having this exact issue, I believe you have interrupted your update process by pulling the battery. Do NOT pull the battery unless the phone is OFF. I'll post this link again because I believe you are going to have to reload the OS.

New Contributor
Posts: 6
Registered: ‎12-04-2011
My Device: BlackBerry Z10
My Carrier: Wind

Re: Z10 freezing

Thank for posting link. I downloaded the BB Desktop Manager on my computer and attach with micro-USB but it is not detecting the Z-10 (device not working). However once it connected my old BB 9700, computer detected instantly.

Trusted Contributor
Posts: 160
Registered: ‎09-01-2013
My Device: z10 and q10
My Carrier: videocon

Re: Z10 freezing

try connecting after removing the password from the device it detects fast or after connecting with usb open the BlackBerry desktop manager!!