03-03-2013 07:56 AM
I've Z10, after playing arround the back is so hot, also the batt drain so fast!
more over after plug to ac outlet, the batt level is decrease beside of increase? I conclude that z10 can't charge the battery!, any advise? THX
03-03-2013 08:16 AM
The z10 gets hot when you are playing games for a while. It is expected because the CPU is working overtime. Also for charging, you should use the supplied charger that came with it and along with the cable. Some old cables and old chargers don't work, they actually drain your battery. Some posts here talk about this. The battery life gets a lot better after several discharges and re-charges. With the latest OS upgrade apparently increases the battery life quite a bit.. Here are some tips on the battery usage and also OS upgrade for battery life.
03-03-2013 08:22 AM
03-03-2013 08:23 AM - edited 03-03-2013 08:35 AM
There are a number of possible issues that I can immediately think of:
First try the battery pull. Use the phone as normal only using it with the apps that came with the phone. See if this fixes it. You will know after the first day. If this does not fix it, evaluate what extra software has been installed. As a test remove all the third party apps. If this does the fix, then put each one back one at a time to see if the problem returns. This way you will see which one is making the problem.
If none if these suggestions work contact Blackberry support. They may have a suggestion of their own that will do the fix. They will probably want the logs from the phone. If they cannot fix it they will suggest a warranty fix or exchange. Depending where and under what policy the phone was bought will determine the process of how the warranty will be handled.
We have a number of Playbooks and Blackberry phones. I cannot remember which software it was, but there was one that I put in to a tablet that was draining the battery very quickly. After removing that software and re-starting the tablet it was okay again. I also had a program I installed on a Bold that was stopping the Bridge program from working. I had to re-install the operating system to fix that one.
Many of these software programs are written by independent developers. They are supposed to be properly checked and evaluated. There is the possibility a bug can occur that will cause unexpected results. Because of the sophistication of the devices involved some types of bugs cannot be predicted until many users are using the software.
03-03-2013 09:27 AM
Make sure the micro usb is plugged into the phone correctly (i.e., all the way, straight). It can be quite tricky to connect.
Are you saying the USB plug NOT being plugged in all the way or straight would cause battery drain or heating of the Z10?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
03-03-2013 02:20 PM
The USB connector carries two things. Power and Data. The Data is in a serial form and the power is a simple 5 Volts DC. From the computer it is 500 ma maximum, and from the charger the current source will be of whatever the the surce can supply in combination with what the phone charging management circuits will use. It is best to use the proper rated charger and cable for the phone.
Universal phone chargers are a compromise for their specifications. They have to be compromised in their design to accomidate many types of charging specs. Some of these universal chargers can actually damage the phone. The USB port on a computer is the safest if the original charger is not available. The computer USB port could take about 20% longer to charge the phone than the original charger. It will be of less stress on the phone's battery managment circuit because of the lower current, and it is still strong enough to properly saturate the chemical reaction of the battery for charging. The software drivers in the computer will allow for the proper communications and proper current regulation up to 500 ma to the phone.
I found it is even better to charge and backup the phone from an active USB hub (powered USB hub) rather than the computer USB port itself. The hub uses its own power supply and it is not dependent on the power from the computer's mother board. It also adds isolation between the phone and the computer thus protecting the ports from each other in case of a defective cable. It is a lot cheaper to end up with a damaged USB hub than a damaged USB port on the mother board, or a damaged phone port.
03-10-2013 03:33 AM
I just got my z10 yesterday...
charged it fully as per told by dealer since last night..
this morning...used the phone for 20 minutes n battery dropped to below 50%....
i have not installed any additional apps....basically i didnt use it much but battery is dying..
n yes it heats up even if i use it for texting, calls or FB for even 5 minutes.....
03-10-2013 08:46 AM