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BlackBerry® Z10

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Contributor
Posts: 17
Registered: ‎04-08-2013
My Device: curve 9300
My Carrier: telus

Z10 home wifi keeps cutting out

My new z10 has no problem connecting to the 4g network, but when I use my home wifi, (which works fine with all my other devices) it works maybe every other time and I have to switch to my data to use the internet on it. The signal is always 4 bars at home.

Any help would be much appreciated.

Thank you

Rick

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Z10 home wifi keeps cutting out

Hi protecturneck,

 

Welcome to the support community!

Are you able to test with any other Wi-Fi networks or hotspots to see if this issue persists with them as well?

Do you receive any prompt or error when you start having this issue with Wi-Fi connectivity? If so, could you please provide the full message?

 

I look forward to your response.


-FS


 


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Contributor
Posts: 17
Registered: ‎04-08-2013
My Device: curve 9300
My Carrier: telus

Re: Z10 home wifi keeps cutting out

Hi,

It does the same thing i other wifi spots, and it just takes forever to load and ends up saying: Error- Couldnt resolve the host name. And theres a button to try again, which doesnt fix anything

 

Thanks

Rick

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Z10 home wifi keeps cutting out

Hey protecturneck,

It could be an issue with your DNS settings. Can you please try the following?
Open Settings > Network ConnectionsWi-Fi. At the bottom of the screen, tap the  Saved icon. Select a saved network. Scroll down and de-select Auto Obtain IP then fill in the required fields manually.

Le me know if that helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Contributor
Posts: 17
Registered: ‎04-08-2013
My Device: curve 9300
My Carrier: telus

Re: Z10 home wifi keeps cutting out

hi, 

just tried it. didnt work. now its stuck in 4g mode.