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BlackBerry® Z10

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New Member
Posts: 2
Registered: ‎02-22-2013
My Device: Blackberry Z10
My Carrier: TELUS

Z10 is not synching with BB links on Windows 8

Hi everyone,

 

I tried everything and my Z10 still not synching with BB links on Windows 8.

 

Tried to uninstall and reinstall a couple of time.

Enable Framework 3.5

 

Tried to update the OS it tells me that it is updated but it is not.

 

Is there any bug???????

 

It's been a week I have the Z10 and I'm not able to sync with BB links... it is so frustrating!!!! 

 

Please help!!

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Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Z10 is not synching with BB links on Windows 8

Hello calitos06,

Welcome to the BlackBerry Support Community.

 

I was hoping to clarify the issue you are experiencing. Are you unable to detect your BlackBerry Z10 smartphone smartphone or are you just unable to locate an option for wired PIM synchronization?

 

Currently wired PIM synchronization is not supported for the BlackBerry Z10 smartphone via BlackBerry Link but we hope to have it available in the near future.

 

Please see this post from our Inside BlackBerry Help Blog for more information:

 

http://helpblog.blackberry.com/2013/02/blackberry-link-personal-information-import-and-synchronizati...

 

Let us know if you have any other questions and have a great weekend.

 

 


-FB


 


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New Member
Posts: 2
Registered: ‎02-22-2013
My Device: Blackberry Z10
My Carrier: TELUS

Re: Z10 is not synching with BB links on Windows 8

Thank you for your reply,

Actually the phone is connected with the USB. BB links detect the phone but I can't synchronize nothing even update the phone.

It tells me that the update was successful but the update wasn't done and after few minutes it asking me if I want to do the update.....

When I try sync it tells me 'preparing sync' it get stuck there and at the end I get a connection error.... both ways