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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎06-13-2014
My Device: Z10
My Carrier: EE

Z10 microphone issue

Hi I have a new Z10 (2 days old) and the microphone does not work when making calls. I see there have been a few questions about this - did anyone find an answer?

 

I have wiped the system and reflashed it. BlackBerry Virtual Expert fails on the microphone test. However, it does not feel like hardware as the phone works on speaker.

Developer
Posts: 741
Registered: ‎10-06-2013
My Device: Q5
My Carrier: Cosmote

Re: Z10 microphone issue

Did this happen now or you had it all along?
New Contributor
Posts: 2
Registered: ‎06-13-2014
My Device: Z10
My Carrier: EE

Re: Z10 microphone issue

I think I managed to make 1 call with it where the microphone was working, maybe 2.

 

I tried to take the phone back to the state it wasfirst in, but that has not made any difference.