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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎07-22-2014
My Device: z10
My Carrier: Airtel

Z10 mobile suddenly stopped working

My Z10 mobile suddenly stopped working.. I checked with the local authorized dealer and they said that Mother Board needs replacement.. My mobile which is bought in US and currently I am in India.. and is well within the Warranty period. However it seems the authorized dealers in India will not consider international warranty. BB being an international mobile i expect the warranty to be valid everywhere in the world.. Can some one help me on how get this mobile repaired in Warranty.

 

Thanks in Advance for the help!

Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Z10 mobile suddenly stopped working

Hi and Welcome to the Community!

This is tricky. Warranty is a contractual matter between buyer and seller, established at the time and place of purchase. If you agreed, in your original purchase contract, to a warranty provision that does not allow you to receive warranty service where you presently are located, then that is what governs this, regardless of what other expectations you may have. Contracts always trump other expectations.

You should review your original purchase agreement, and perhaps contact your original place of purchase for assistance and advice.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Developer
Posts: 129
Registered: ‎10-03-2012
My Device: Blackberry Alpha

Re: Z10 mobile suddenly stopped working

Also try contacting them to see if you can get Extended international warranty

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Trusted Contributor
Posts: 105
Registered: ‎07-25-2013
My Device: Z10
My Carrier: Reliance

Re: Z10 mobile suddenly stopped working

you can replace anywhere, go to service center

Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Z10 mobile suddenly stopped working


abhinahar wrote:

you can replace anywhere, go to service center


That information is incorrect. Warranty is a contractual matter set at time of purchase, and can vary widely depending on region in the world, specific agreement at time of purchase, local laws, and many other factors. It is not possible to make a blanket statement such as this, and this statement only misleads the user with potentially incorrect information.

 

Thanks.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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