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BlackBerry® Z10

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Contributor
Posts: 10
Registered: ‎12-16-2013
My Device: BB Z10
My Carrier: Base

Z10 - new contacts saved on smartphone, but not shown in contact list

Hello everybody,

 

I have a problem with my Z10. It does not show me any new contacts in the contact app on the phone. After entering a new contact through the app (from HUB and directly) it won't be shown in my contact list. Not even the phone no in the HUB has been replaced by the name. Sending a new contact from BB9810 by Bluetooth does not even get the contact into the new contact list (even though it's been saved).

Anyway, the contacts have been saved somewhere in the phone, since I can sync them with the BB link on my laptop. Also entering a contact in my windows contacts and syncing the other way around (from laptop to BB) does not get me the contacts into my BB contact list.

 

Has anybody experienced the same issue, or can advise me where to change settings or do something that may get everything back to normal?

 

Thanks a lot in advance

mateng

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 - new contacts saved on smartphone, but not shown in contact list

Please open your Contacts app.

At the lower left corner you will see a Tab with a name, tap it and select ALL.

Do you see your missing contact now?

 

If not, check the other tabs in the same location.

What Tabs are available?

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Contributor
Posts: 10
Registered: ‎12-16-2013
My Device: BB Z10
My Carrier: Base

Re: Z10 - new contacts saved on smartphone, but not shown in contact list

The tab is on "All". Furthermore it says

-favorites

-BBM

-BBM Video

-SIM

-my laptop name (appeared after first sync)

 

In none of the other tabs any contacts are available...

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 - new contacts saved on smartphone, but not shown in contact list

OK, good.

Now do this, in your contacts, swipe down from the top bezel to Settings and in the "show account in contact list" turn OFF (or disable) each account, so that none are "on".

Tap Back, and view what contacts remain.

 

Do you see those contacts you're missing, now?

 

Do you see any contacts now?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Posts: 10
Registered: ‎12-16-2013
My Device: BB Z10
My Carrier: Base

Re: Z10 - new contacts saved on smartphone, but not shown in contact list

Just the same contacts as there were before... All accounts disabled, closed the contact list, opened again, enabled again, closed, opened... No changes at all...

By the way - I just was able to change/update an account by changing the name and the other one by adding an email address. This was saved and is shown correctly.

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 - new contacts saved on smartphone, but not shown in contact list

I am confused. You did what I asked, what contacts were remaining? How many?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎12-16-2013
My Device: BB Z10
My Carrier: Base

Re: Z10 - new contacts saved on smartphone, but not shown in contact list

[ Edited ]

It's 18 contacts in the contact app. That's what it was until yesterday. I wanted to add some more during the morning, but these new ones are not shown.

 

After doing what you wrote I had the contacts that were in my contact list before. Those I tried to add new this morning did not appear... Smiley Sad

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 - new contacts saved on smartphone, but not shown in contact list

Do this for me.

 

Do a simple reboot on the BlackBerry in this manner: Reboot: On the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.

Now, after the reboot is complete, give it a couple minutes and check your Contacts app again for those missing contacts.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎12-16-2013
My Device: BB Z10
My Carrier: Base

Re: Z10 - new contacts saved on smartphone, but not shown in contact list

I just installed the Facebook app, and also these contacts do not appear in the contact list.

 

OK, will try this....

 

 

Contributor
Posts: 10
Registered: ‎12-16-2013
My Device: BB Z10
My Carrier: Base

Re: Z10 - new contacts saved on smartphone, but not shown in contact list

Did the reboot. Will wait for some while and see what happens. Up to now it's the old status... No new contacts, and also the Facebook contacts are not shown, although the Facebook account can be chosen from the accounts list...