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BlackBerry® Z10


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Trusted Contributor
Posts: 103
Registered: ‎09-07-2011
My Device: playbook 16gb, blackberry z10
My Carrier: at&t

Z10 not ringing and going directly to voicemail randomly

Anyone by chance having an issue with the Z10 receiving calls but it not ringing and going to voicemail?

 

Actually have had this issue across multiple Z10 (now on 3rd). 

 

Thought it was just me till an AT&T tech was calling me on my cell phone to see if things were working correctly and the phone flashed the screen for an incoming call but no ring and then went direct to voicemail before I could answer it.  The tech said on her end the call rang about 5 times and then went to voicemail.  She said I had a bad sim card and to go to the AT&T store to replace which I did about 2 weeks ago.

 

This morning got a call and they said ignore their 2 voicemails.  Phone never rang, no missed calls in log but there and behold 2 voicemails.

 

So the issue is random.  Appears call comes in but phone does not ring.  Call eventually goes to voicemail as it should.  Nothing appears in the call log.

 

Everything is working find.  OS10 is currently,  BBlink is working fine and syncing Outlook as it should, calls coming in and going out with no issues (except this random issue).

 

Any ideas??

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: Z10 not ringing and going directly to voicemail randomly

Trusted Contributor
Posts: 103
Registered: ‎09-07-2011
My Device: playbook 16gb, blackberry z10
My Carrier: at&t

Re: Z10 not ringing and going directly to voicemail randomly

sorry but no help.
Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: Z10 not ringing and going directly to voicemail randomly

This link explains a lot of possibilities:

http://forums.crackberry.com/blackberry-curve-83xx-f52/no-ring-goes-straight-voicemail-294374/

1. Weak signal
2. OS update

Do check it out.
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Trusted Contributor
Posts: 103
Registered: ‎09-07-2011
My Device: playbook 16gb, blackberry z10
My Carrier: at&t

Re: Z10 not ringing and going directly to voicemail randomly

4bars and os current.

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: Z10 not ringing and going directly to voicemail randomly

Is this a new phone?
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Trusted Contributor
Posts: 103
Registered: ‎09-07-2011
My Device: playbook 16gb, blackberry z10
My Carrier: at&t

Re: Z10 not ringing and going directly to voicemail randomly

the 3rd one I have had within 4-6 weeks so this one is about 3 weeks old

Forums Advisor II
Posts: 920
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: Z10 not ringing and going directly to voicemail randomly

[ Edited ]

If you're having the same problem across multiple phones it's likely something you are "bringing" to the phone. You've tried a new SIM, but what about the SD card? Have you tried a different one. Also, I assume your call settings are not set to block all incoming calls?

 

Also, apparently. some phones come with all notifications set to "silent". 

Trusted Contributor
Posts: 103
Registered: ‎09-07-2011
My Device: playbook 16gb, blackberry z10
My Carrier: at&t

Re: Z10 not ringing and going directly to voicemail randomly

As I said, changed sim at AT&T request. SD card changed out each time they changed phone. No blocks on any calls.
Trusted Contributor
Posts: 103
Registered: ‎09-07-2011
My Device: playbook 16gb, blackberry z10
My Carrier: at&t

Re: Z10 not ringing and going directly to voicemail randomly

also, all notifications are set appropriately.