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BlackBerry® Z10

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New Contributor
Posts: 5
Registered: ‎10-13-2013
My Device: Blackberry Z10
My Carrier: Telenet
Accepted Solution

Z10 rebooting when charging

Hi guys,

 

I have my Z10 since yesterday and I downloaded the latest software updates on it.

When the device is charging with the original BB loader the device reboots sometimes. I have to enter my PIN again...

I don't have random reboots, It happens just when I charge the device.

 

Do you think it is a hardware or software issue? Is there a solution available for it?

I will send it back if there is no solution for it.

 

Model: Z10 STL100-2

Software: 10.1.0.273

 

Thanks for all your anwers.

 

Guru II
Posts: 21,974
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Z10 rebooting when charging

Do you have another charger you can try?

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Forums Advisor I
Posts: 710
Registered: ‎05-29-2011
My Device: BlackBerry®PRIV
My Carrier: EE. UK

Re: Z10 rebooting when charging

Try reloading or updating the software via BlackBerry Link
Craig Ashcroft Elite UK
If this post helps you please click the LIKE below the post(s)
Forums Advisor II
Posts: 920
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: Z10 rebooting when charging

Try John_Clark's suggestion first. I was having a reboot issue when charging on my car charger and when I tried another charger problem went away.
New Contributor
Posts: 5
Registered: ‎10-13-2013
My Device: Blackberry Z10
My Carrier: Telenet

Re: Z10 rebooting when charging

Ok, I 'll give this a try this evening with my Q5 loader. Instead 750mA standard Z10 loader it is a 850mA. 

Thanks for helping me, I'll let you know!

New Contributor
Posts: 5
Registered: ‎10-13-2013
My Device: Blackberry Z10
My Carrier: Telenet

Re: Z10 rebooting when charging

Hi guys,

 

- first my last message was wrong: Q5 loader is 850mA and standard Z10 loader is 750mA !


It's been a few days ago, so I loaded my phone several times from now.
I tried my Q5 loader which is a 850mA: no rebooting was seen.

Yesterday I tried again with the original Z10 750mA: no rebooting was seen.

Strange!

Regular Contributor
Posts: 74
Registered: ‎08-24-2013
My Device: Z10
My Carrier: Relaince

Re: Z10 rebooting when charging

Is your problem solved?
Give a like.

1. please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?
" which solved it for you
New Contributor
Posts: 5
Registered: ‎10-13-2013
My Device: Blackberry Z10
My Carrier: Telenet

Re: Z10 rebooting when charging

Yes I think so. I charged the phone with the original Z10 loader 3 times and no rebooting happens.