Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 3
Registered: ‎06-04-2013
My Device: Blackberry Z10
My Carrier: Telstra

Z10 refuses to connect to network

I have had my Z10 just over 8 weeks. Switched it off yesterday to enter a meeting when switched back on it would not connect to the network. Network representative says the phone is faulty and will need to be repaired. Having used a Bold 9000 for 3years without trouble very disappointed with the Z10!

Guru III
Posts: 32,200
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Z10 refuses to connect to network

have you tried to do a battery pull while device is on?

 

re insert SIM card?

 

Does it work on wifi?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 3
Registered: ‎06-04-2013
My Device: Blackberry Z10
My Carrier: Telstra

Re: Z10 refuses to connect to network

Battery has been removed several times and sim has been replaced by service provider!!!! Security sweep to reset phone to factory settings was completed. In "options" network connection slide switch is grayed out and is off. It appears the phone is hibernating.

Highlighted
New Contributor
Posts: 3
Registered: ‎06-04-2013
My Device: Blackberry Z10
My Carrier: Telstra

Re: Z10 refuses to connect to network

wifi works