06-04-2013 10:15 PM
I have had my Z10 just over 8 weeks. Switched it off yesterday to enter a meeting when switched back on it would not connect to the network. Network representative says the phone is faulty and will need to be repaired. Having used a Bold 9000 for 3years without trouble very disappointed with the Z10!
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
06-04-2013 10:36 PM
have you tried to do a battery pull while device is on?
re insert SIM card?
Does it work on wifi?
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
06-05-2013 02:22 AM
Battery has been removed several times and sim has been replaced by service provider!!!! Security sweep to reset phone to factory settings was completed. In "options" network connection slide switch is grayed out and is off. It appears the phone is hibernating.