07-07-2013 06:34 PM
A couple of weeks ago, my phone was shutting off randomly, I got a blue screen of death, wouldn't hold a charge and then it seemed to magically heal itself.
This past week, same issues (no blue screen) but my phone has been offline since Tuesday. It doesn't hold a charge, and won't turn on manually. Occasionally it will turn on, but only for about 20 minutes, then it shuts off. When it's off, there is a red blinking light.
Now it won't connect to my laptop (windows 7 64x, service pack 1). It makes the connection noise, then 3 seconds later disconnects. I've tried downloading different drivers, using different cords...nothing. It has also crashed my computer 3 times by connecting.
I've got a loaner phone being shipped my way, but I'd like to be able to back up contacts, etc. before I lose all that information. HELP!!
07-10-2013 08:21 AM
What version of software do you currently have installed on your BlackBerry Z10? Are you able to check for software updates when your device is plugged into the charger?
07-10-2013 03:53 PM
I was able to update it to the newest version available from the website, but it hasn't taken a charge all week, so I can't get it to turn on and check
07-11-2013 02:17 PM