02-16-2013 05:13 AM
I had to security wipe my new Z10 due to issues with getting BBM setup. Now it starts up with the screen that tells you to connect to a pc via USB. (Picture of phone, USB and computer)
I have installed Backberry link although it doest recognise the phone and the startup image wont go away. I have tried 3 different computers and the startup screen wont go away! Windows tries to install drivers then fails with a RED cross.
I would wipe again if i could get into a menu. So right now, I have a very expensive phone that I can't use! Any other way to factory reset other than through the menu's perhaps?
Solved! Go to Solution.
02-17-2013 11:47 AM - edited 02-17-2013 11:51 AM
i got the same problem with the same reason
anyway, i followed the steps mentiond exactly but at the last part i get this error
i repeated this process many times and still no luck
how can i solve this problem ?
02-28-2013 02:30 AM
I had the same problem & followed same steps...
I have the following error message
A FATAL ERROR HAS OCCURRED WHILE UPDATING YOUR BB SOFTWARE, PLEASE TRY AGAIN LATER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
03-01-2013 12:24 AM
My phone is completely dead. I keep have the error downloading update when I follow the instruction trying to restore my phone.
I did my security wipe from Blackberry Link and for no reason, it failed and my phone does not respond anymore. Can some Blackberry support help me!!! Spent $600 on getting this phone and a security wipe via BB Link destroyed all !!!
03-01-2013 03:22 AM
i need help i did security wipe as normal.. now it gives an on screen error stating connect to system when i do that and follow the restore it say reset and ones done states no updates available its dead, im thinking of returning the phone..