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BlackBerry® Z10

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New Contributor
Posts: 5
Registered: ‎08-06-2013
My Device: Z10
My Carrier: Vodafone

Z10 stuck on loading logo on starting up

[ Edited ]

ciao to everyone,

 

i just bought my Z10 and was eager to use it. I turned it on before i had the sim and it said: software update is available, i connected it via wi-fi to the net and it started to download and install the new update.

 

i went out and changed my sim to a micro-sim and got back home, meanwhile download was succesfully completed and the phone was installing ( all the time it was connected to his charger of course) 

 

as soon as software was installed i turned it off, removed battery and plugged in the micro-sim which i'm sure is activated as i tested it on another phone i have.

 

and NOW comes the issue. the phone won't start. blackberry charging logo pops up, starts to count up 1% to 100% with the logo and when it gets to 100% it simply stays there. the phone is not starting.

 

now i've connected the phone to my laptop and lunching Link i'm trying to swipe the phone but its about 20 minutes that link is just saying: cheking repair software and the charging bar is there, phone is off with green light on and nothing happens...

 

any idea?

 

EDIT: i'm running link on a mac book air, and after 30 minutes of software running with no profit the mac started to have problems, couldn't swap through desktops or lunch new softwares and i had to reboot the laptop.. what is going on?

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 stuck on loading logo on starting up

[ Edited ]

Remove it from the Mac connection

Remove the battery of the Z10 for about 5 minutes, replace and let is know if it reboots.

If not, remove the SIM card and any Media card again, and try the reboot.



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Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Z10 stuck on loading logo on starting up

[ Edited ]

Good day

 

Could the update been have corrupted? 



_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 5
Registered: ‎08-06-2013
My Device: Z10
My Carrier: Vodafone

Re: Z10 stuck on loading logo on starting up

[ Edited ]

k i've removed the battery, now will wait till 15:05 and place it back 

 

charging has started...23% already...55%...71%... 100% and still... phone doesn't start.. i get the bb blue square with berry logo, if i touch the screen the logo turnes into the 100% write... but the phone is not starting

 

 

New Contributor
Posts: 5
Registered: ‎08-06-2013
My Device: Z10
My Carrier: Vodafone

Re: Z10 stuck on loading logo on starting up

now i'm trying to recharge the bb os by using a windows 7 laptop.. i hope it works... says : checking for updates available for blackberry device software and nothing has happened yet...
Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Z10 stuck on loading logo on starting up

[ Edited ]

Why don't you reload to previous OS since the new update OS isn't getting past the start up 

 

Follow JSanders instructions below!

 

How to Reload your Blackberry10 OS

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 stuck on loading logo on starting up

I'll back off and let Rob fix this for you since he seems to have taken it under his wing.

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎08-06-2013
My Device: Z10
My Carrier: Vodafone

Re: Z10 stuck on loading logo on starting up

i've reloaded the software right now i'm at 98% of os download, once it will be completed i'll let you know.. anyhow it seems link has some major issues when running on mac os x
Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Z10 stuck on loading logo on starting up


JSanders wrote:

Remove it from the Mac connection

Remove the battery of the Z10 for about 5 minutes, replace and let is know if it reboots.

If not, remove the SIM card and any Media card again, and try the reboot.


LMAO oops sorry 

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 5
Registered: ‎08-06-2013
My Device: Z10
My Carrier: Vodafone

Re: Z10 stuck on loading logo on starting up

seems like the reboot from windows 7 has fixed the issue. mac os x was not able to solve it. had to use my eeepc Smiley Happy